In today’s hyper-connected society, the way that individuals want to communicate in both their work and
personal life is always changing. People want to communicate anywhere, anytime and on any device. One of the
fastest growing communications tools today is Instant Messaging and Presence status exchange.
LotusCloud™ Instant Messaging & Presence (LotusCloud IM&P) enables secure rapid information exchange and real-time decision making, which can be integrated into a LotusWorks® hosted telephony offer, providing service providers with a more robust and feature rich competitive offering.
The LotusCloud IM&P service is a multi-tenant Instant Message & Presence service based on the Extensible
Messaging and Presence Protocol (XMPP) and works with any XMPP compatible client. LotusCloud IM&P is offered by LotusCom® on a per user/per month basis. Service providers can re-brand and resell the service to their end business customers.
LotusCloud IM&P integrates with a service provider’s LotusWorks system (Release 17SP3 or greater) for service control from LotusWorks. LotusWorks license assignments trigger provisioning actions within LotusCloud IM&P.